Why Is The Responsible Service of Alcohol Program Important?

The Responsible Service of Alcohol program provided in Australia offers a great deal of useful information that can ensure that businesses like bars, clubs and restaurants who are licensed to sell alcohol can provide a safe environment that people can enjoy. For anyone who wishes to acquire a liquor license, the RSA program isn’t simply a suggestion, it’s mandatory.

Some of the topics that are covered in this program include things like the facts about alcohol and their effect on the human body. The RSA also explains all the problems that come with excessive consumption of alcohol such as alcoholism and behavioural changes, not to mention issues with the law. How to know when it becomes important to cut off a customer who has consumed too much is also covered. Since a customer who is heavily saturated with alcohol can get rowdy, the topic of how to deal with a difficult customer or a group of difficult customers will also be discussed.

Who needs to take an RSA?

In addition to waiters and bartenders, airline staff and security staff will also have to take the RSA training. Why? Because if you happen to have a passenger on-board an airplane who is drunk and gets out of control, you’ll need to know how to handle them. The same goes for security staff that has been hired to maintain order at an event like a banquet or convention. It’s unavoidable that someone is going to get out of hand. Security needs to be aware on what to expect. An intoxicated attendee can go from loud and obnoxious to violent very quickly, which can be a problem for all involved. The training itself will be beneficial to staff members in all areas of hospitality.

Both the management and the staff of a hospitality business like a restaurant or a bar are responsible not just for whom they sell alcohol to, but also the behaviour of the patrons they serve. Doing so not only ensures the well-being of the drinker but of the customers as well. The RSA program exists and is law enforced because without it, patrons would be allowed to roam free. In an intoxicated state they can get violent. Some will even take to getting in their cars and driving off, potentially hurting themselves and others on the road. Awareness has become somewhat of a tool to give those in charge of maintaining order that knowledge they need to do so.

The RSA program will allow staff members to recognise the warning signs of a heavily intoxicated patron so that they can decide when to refuse to serve them alcoholic beverages any further and how to safely take them out of the establishment and get them in a taxi before they harm themselves.

I have used AF&S to arrange both onsite and offsite training. They have been a pleasure to deal with administratively and we have received positive feedback from staff regarding the training provided.

“The group very much enjoyed the professional, efficient and hands on training with Australasian Fire and Safety.”

1 hour Extinguisher training course. Nov 2017

Jeff most liked:

Involvement of all in attendance. Presentation was excellent.

Steve is an excellent trainer. Strongly recommended.

Emergency Warden course.

Julie most liked:

The course was delivered well with good interaction from group and trainer. Trainer had a friendly manner.

Emergency warden course.

Ray most liked:

Very clear and direct – good examples and easy to relate. Keep it up!

Emergency Warden course

Kristin most liked:

easy to follow – not too many words on presentation. Very engaging.

Emergency Warden Course.

This was a VERY informational course which I would HIGHLY recommend to others, for home or work use

(Emergency Warden course)

Australasian Fire & Safety are a very professional company and I have nothing but good things to say about them. All the staff are helpful and pleasant to deal with and always respond to queries in a very timely manner. I would recommend Australasian Fire & Safety to anyone looking to complete their training.

We have used Australasian Fire & Safety as our provider for fire warden training over the last 4 years. They have provided excellent training presenters, facilities and course content. Steve and his staff provide a great service and we will continue work with them for all our future needs would recommend them to anyone needing fire & safety training.

The Australasian Fire & Safety team has provided training to our organisation for many years. The training sessions are perfect overviews of the necessary detail required for our business needs. The sessions are extremely well structured, planned and focused with the instructor also managing to enlighten us with some humour which made the session interesting and understandable. I definitely feel confident in offering their service to clients.

Steve and his team are always a reliable source of information and AF&S is our preferred fire and safety training provider. Having conducted training for our student leadership team for the past few years I would highly recommend them. They are willing to go beyond usual training requirements, and tailor their services to our unique needs.

“Australasian Fire & Safety provide fire training for our new shift managers. They are very friendly and a pleasure to deal with. The sessions are well structured, informative, practical and engaging”